TERMS AND CONDITIONS

Booking and payments

Any bookings will be classed as provisional until full payment is received. 

Cancellation Policy

One to one sessions - Cancellation with less than 72 hours notice - full fee payable. 72 hours notice required to reschedule any session.

Courses & workshops - Cancellation with less than 7 days notice - full fee payable.

Your dog

• Each customer is responsible for their dog at all times. Ruff Diamond Dog Training accepts no responsibility for any injury or damages to any animal, person or property while participating in any session online or in person.
• The information and any training/behavioural advice suggested are based on the information given by the client. Training will generally take time and requires patience and dedication from the client. We cannot guarantee that the training plan will work, as each animal is an individual case, nor is it possible to foresee if another problem may arise as a result of the training.
• No mis-handling or physical abuse of dogs will be condoned.
• Aggressive dogs will not be allowed in classes.
• Any bitch in season is not allowed to attend group sessions until the season is finished.
• For group classes proof of vaccination in the form of the dog's up to date vaccination certificate or titre test must be shown at your first training class. These yearly vaccinations must cover Hepatitis, Distemper, Leptospirosis and Parvovirus./behav

Handling

• No choke chains (Also referred to as check chains) are allowed.
• Flat, non slip footwear must be worn.
• No handler under the age of 16 years will be allowed to participate in any training session unless accompanied by a responsible adult.  

COVID-19 precautions

• If you are displaying any symptoms of Covid-19 please contact me to rearrange the session